Shipping Policy

Last updated: September 2026

At Mazaj Fragrances, every order is carefully prepared and packaged before shipment.

Order Processing

Orders are typically processed within 1 to 3 business days after payment has been confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Delivery Times

Delivery times displayed at checkout are estimates provided by the carrier and begin once the shipment has been accepted by the carrier.

Delivery may be affected by customs processing, weather, holidays, carrier delays, or other circumstances outside of our control.

Mazaj Fragrances cannot guarantee an exact delivery date.

Canada & United States

Orders within Canada and the United States are shipped using tracked delivery services whenever available.

Because Eau de Parfum contains alcohol, certain carrier and transportation restrictions may apply.

International Shipping

International shipping availability varies by destination.

Perfume is subject to transportation and customs regulations that differ by country. Mazaj Fragrances reserves the right to cancel and refund an order if we determine that we cannot legally or safely ship the product to the selected destination.

Customers are responsible for ensuring that the products ordered may legally be imported into their destination country.

Customs, Duties, Taxes & Tariffs

International shipments may be subject to customs duties, import taxes, tariffs, brokerage charges, or other fees imposed by the destination country.

Where these charges are not collected at checkout, they are the responsibility of the recipient.

Mazaj Fragrances does not control these charges and cannot guarantee the amount that may be assessed.

If a customer refuses to pay applicable duties, taxes, tariffs, or customs charges and the package is returned to us, any refund will only be processed after the product has been received and inspected. Shipping charges, return shipping costs, customs charges, tariffs, brokerage fees, and other expenses incurred may be deducted from the refund.

If a shipment is confiscated, destroyed, abandoned, or refused by customs authorities or the carrier because of destination-country restrictions or unpaid charges, Mazaj Fragrances may be unable to provide a refund.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address, including apartment or unit numbers, postal codes, and telephone information when required.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Lost Packages

If tracking indicates that your order may be lost or significantly delayed, please contact us at info@mazajfragrances.com.

A shipment will not be considered lost until the carrier has completed its investigation or officially classified the package as lost.

If a package is confirmed lost, we will work with you toward an appropriate replacement or refund, subject to applicable carrier and insurance coverage.

Damaged Shipments

If your order arrives damaged, leaking, or defective, please contact us within 48 hours of delivery at info@mazajfragrances.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the shipping carton

• Clear photos of the damaged product and packaging

Please keep all packaging until the claim has been resolved, as the carrier may require it for inspection.

Contact

Parfums Mazaj Inc.
Montreal, Quebec, Canada
info@mazajfragrances.com
mazajfragrances.com